🚨 JUST IN: 🇻🇳 94% of Vietnamese Financial Institutions Plan to Boost AI Investments
A newly released 2026 Finastra Financial Services State of the Nation Report shows that an overwhelming 94% of financial institutions in Vietnam intend to increase their AI investment over the next 12 months — signaling a major step toward technology-driven financial modernization.
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📊 Key Highlights
• AI acceleration across the sector: Nearly nine out of ten Vietnamese financial institutions are moving beyond pilot projects — with AI now actively deployed in customer service, communications, IT development, and support functions.
• Investment focus areas: AI funding is being prioritized to speed up payments and loan processing, strengthen risk management frameworks, improve decision-making, and boost developer productivity.
• Growth drivers: Rapid digital banking competition and evolving customer expectations are pushing institutions to embed AI deeper into operations rather than simply test it.
• Challenges remain: Security concerns and outdated legacy systems are significant barriers to broader AI scaling, highlighting the importance of tech modernization and cybersecurity upgrades alongside AI spending.
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🧠 Why This Matters
✔ AI is now strategic, not experimental: With 94% planning investment increases, AI is clearly moving from strategic vision to execution across Vietnam’s financial ecosystem.
✔ Digital transformation intensifies: AI is central to improving efficiency, reducing costs, and delivering the personalized services customers increasingly demand.
✔ Future-proofing finance: As competition and customer expectations rise, institutions are prioritizing both innovation and resilience — balancing cutting-edge AI with infrastructure modernization and security.
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